Terms & Conditions

Grace Elliston | Awareness & Integration

Last updated: 8th January 2026

These Terms & Conditions apply to all services, sessions, content, and use of this website provided by Grace Elliston trading as Awareness & Integration (“we”, “us”, “our”).

By using this website, booking a session, or engaging in services, you agree to the terms set out below.

1. Scope of Services

Awareness & Integration offers holistic wellbeing services, including but not limited to:

  • Five Element Acupuncture

  • Subconscious repatterning / Theta-based work

  • Integrated treatment pathways

  • Visual interpretations and symbolic imagery

  • Educational content and written materials

All services are offered in a supportive, exploratory context and are intended to work alongside, not replace, conventional medical or psychological care.

2. Not a Substitute for Medical Care

Our services do not constitute medical diagnosis, medical treatment, psychiatric care, or emergency services.

  • You are responsible for continuing appropriate care with your GP, consultant, or mental health professional where relevant.

  • We do not advise stopping medication or medical treatment.

  • If you are experiencing a medical or psychological emergency, contact emergency services or your GP immediately.

3. Client Responsibility & Consent

By booking or attending a session, you confirm that:

  • You are engaging voluntarily and take responsibility for your own wellbeing and choices.

  • You will provide accurate and honest information about your health, history, and circumstances.

  • You understand that outcomes cannot be guaranteed and vary from person to person.

Healing work can involve physical, emotional, and psychological responses. You agree to communicate openly if anything feels uncomfortable or unclear during the process.

4. Appointments & Bookings

  • All sessions must be booked in advance via the website or agreed booking method.

  • Appointment times are reserved specifically for you.

  • Initial Consultations, follow-ups, and pathway sessions are clearly defined at the time of booking.

We reserve the right to decline or discontinue work if it is not appropriate or aligned with the scope of the practice.

5. Cancellations & Late Changes

We operate a strict 24-hour cancellation policy.

  • Cancellations or changes made with less than 24 hours’ notice will be charged in full.

  • Missed appointments are charged in full.

  • Late arrival may result in a shortened session, charged at the full rate.

This policy exists to protect practitioner time and the viability of the clinic.

6. Fees & Payments

  • Fees are clearly stated at the time of booking or sign-up.

  • Payment is required in advance unless otherwise agreed.

  • Pathway payments are taken monthly by subscription where applicable.

Prices may change over time, but confirmed bookings and active pathways will honour agreed rates for their stated period.

7. Pathways & Programmes

Where clients engage in structured pathways:

  • Commitment is for the agreed duration (typically three months).

  • Sessions missed within a pathway are not refundable or transferable.

  • Pathways are designed as a coherent process; ad-hoc modification may affect outcomes.

Continuation or maintenance work is discussed in person and is not automatic.

8. Associate Practitioners

Some acupuncture sessions may be delivered by associate practitioners working under the Awareness & Integration framework.

  • All associates are appropriately trained and insured.

  • Grace Elliston retains overall clinical oversight of integrated pathways.

  • Session content may differ slightly between practitioners while remaining aligned with the core approach.

9. Visual Interpretations & Creative Work

Visual imagery and symbolic interpretations are offered as reflective and integrative tools, not diagnostic material.

  • Images are subjective, symbolic, and open to personal meaning.

  • They are not predictive and should not be treated as factual representations of events, people, or outcomes.

  • Copyright of images remains with Awareness & Integration unless otherwise agreed.

Images are provided for personal use only and may not be reproduced or distributed without written permission.

10. Confidentiality

All client information is treated as confidential and handled in line with UK data protection laws.

Confidentiality may be broken only where legally required, including but not limited to:

  • Risk of serious harm to yourself or others

  • Safeguarding concerns

  • Legal obligations

We do not share client information for marketing or third-party purposes.

11. Website Use

By using this website, you agree that:

  • Content is for general information only and may change without notice.

  • We are not responsible for reliance on information without direct consultation.

  • You will not misuse, copy, or reproduce website content without permission.

External links are provided for convenience and do not imply endorsement.

12. Intellectual Property

All written content, imagery, branding, and materials on this website are the intellectual property of Awareness & Integration unless otherwise stated.

You may not copy, distribute, or reuse content without prior written consent.

13. Limitation of Liability

To the fullest extent permitted by law:

  • Awareness & Integration is not liable for indirect or consequential loss arising from use of services or the website.

  • We do not guarantee specific outcomes from any treatment or service.

  • Participation is at your own discretion and responsibility.

Nothing in these terms limits liability where it would be unlawful to do so.

14. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

The most current version will always be available on the website.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the English courts.